Terms and Conditions

 

The following policies and information are the full terms and conditions for purchases from Slaptap Limited.

Our contact details
Slaptap Limited,

7 Eastbourne Terrace,

Taunton,

Somerset,

TA1 1SX
Email: info@slaptap.co.uk
TEL : 01283 663593

We are always pleased to hear from our customers and encourage you to contribute to our magazine pages and fan posts. We are happy to be contacted in anyway including by post, phone or email. As we are a new company and do not have large numbers of staff to answer phones we prefer email contact if you can. This allows us to continue the important job of packing and sending out your chosen items without delay. We try to respond to emails as soon as possible during shop hours and may sometimes reply to email queries outside shop hours too. 

Our shop hours are:
Monday 18.30 - 21.00 pm
Tuesday 8.00 - 12.00 and 16.30 - 18.30 
Wednesday 8.00 - 12.00 and 18.30 -21.00:
Thursday 8.00 -12.00 and 15.30 -17.30
Friday 15.30 - 17.30
Saturdays 10.00 - 12.00
Sundays CLOSED

We are closed on bank holidays 

How to shop
Please feel free to browse the shop as many times and for as long as you like. It’s a great way to get to know us and our products and to dream up your next set up. When you are ready to shop add the items you wish to buy by clicking on them and adding to the shopping cart. Once you have a basket full click to go to check out and you will be guided through the process of payment and given delivery choices etc.

Size and Colour
All sizes quoted on this web site are intended to be used as a guideline only. Sizes may vary depending on the brand and manufacturer. Colour accuracy of the items on display cannot be guaranteed, and will vary depending on the resolution and screen type of your computer.

Payment
We accept most of the leading credit cards: Visa, MasterCard and as well as the most popular debit cards such as Switch, Maestro, Delta, Electron and Solo. All payments are made in GB Pounds Sterling, though you may opt to pay in US Dollars if you pay by Visa, Mastercard or Delta. Your card will be charged when the order is dispatched. If you pay via the web site then your transaction will be handled by Paypal who are market leaders in the provision of online payment and who provide the highest level of security available. Slaptap will also accept cheques or postal order but these payments methods may slightly delay your order as we have to wait for cheques to clear and in the case of postal orders we need to await the arrival of the monies in the post before dispatching. Cheques should be made payable to 'Slaptap Limited' and sent to our address: 7 Eastbourne Terrace, Taunton, Somerset, TA1 1SX. please order by filling in the order form that can be printed from the web site after placing your order. All prices on the site include VAT but do not include delivery costs. VAT is charged at the local UK rate on each item. Customers may be able to recover VAT incurred by contacting Eurocash Corporation plc +44 (0)1273 325000 , eurocash@eurocashvat.com. Eurocash are specialists in recovering cross-border VAT.

Delivery
We aim to offer a fast and efficient delivery service. All orders made on the website will be dispatched within 24 hours (other than Saturday after noon, Sundays and UK Public Holidays), and should be delivered in 1-3 working days. The cut-off time for orders to be dispatched on the same day is 1pm, weekend orders are dispatched on Monday. Please note that order placed after 1pm on Friday may not get to you till Tuesday or Wednesday of the following week. All cheques are cashed on the day of receipt, and take 3 - 5 working days to clear. Orders will not be dispatched until after the cheque has cleared. Orders will be sent by tracked courier delivery unless otherwise instructed. If an item you have ordered is out of stock then you will be informed as soon as possible. Deliveries can be made only within the UK at this time we apologies to our friends and customers who live off shore or worldwide. We are working hard to secure deals with couriers etc and will offer EU, Eurpoe and worldwide sales in the very near furture. Deliveries within the UK are charged depending on weight. Delivery costs apply to the whole order, not individual items. If you are concerned by a late delivery or have any other delivery queries then please call customer services on +44 (0)1823 663593 or email info@slaptap.co.uk NOTE. If an item ordered has not arrived within the timescale above the customer must contact the shop within 7 days as we cannot be responsible for undelivered items after this time.

Delivery charges in the UK 
All orders over £75 are sent with FREE UK delivery


Orders under £75 - Delivery is dependent on the weight of the item, which will be calculated when you purchase. Delivery should take between 1 to 5 working days and we will email you when your parcel is dispatched. Charges will be based on at a rate similar to the Royal Mail 1st class ‘packet’ tariff, although we reserve the right to send items out via whatever means we choose. 

 

Alternative delivery - Next day Guaranteed
Our standard delivery is via a tracked courier service, which is very quick and efficient. Unfortunately due to the nature of our staffing we do not offer next day guaranteed delivery as standard but we maybe able to offer this on occasions where staff are available during working days.  Provided you call or email prior to 1pm and we have these items in stock and available for instant delivery we maybe able to complete this action. So if required please telephone or email for more details on this service. 

Orders from outside the UK

Deliveries can be made only within the UK at this time we apologies to our friends and customers who live off shore or worldwide. We are working hard to secure deals with couriers etc and will offer EU, Eurpoe and worldwide sales in the very near furture.

Shipping and handling
All goods will be shipped and handled promptly. Orders are always dealt with immediately, whether they are an item that is in stock or an item that needs to be ordered into stock. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

'Estimated Delivery Times' will be displayed for each product in its product description.

If your particular estimated delivery time is a bit wishy-washy (like ‘1-5 days’) you can always just email or call us for a more accurate idea!


Tax Charges
All prices listed on our site include any Tax required in the UK.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Privacy Policy 
Slaptap Limited will not divulge buyers personal information to any third parties in accordance with Data Protection Act 1998. Where it is necessary for tax purposes or accounting details are kept in a safe and secure environment. Your E-mail address and contact details will be kept by us to inform you of future events, news and information posts we think might be of interest to our customers. You will not be inundated with junk mail from us and will be given the option to be taken off our mailing list with each mail we send to you. Your details will not be passed to any third party unless it is to fulfill your delivery and process your order. Cookies are used once you have logged on as part of the shopping process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns
Please note the following if you wish to return goods to Slaptap Limited please return to this address: Slaptap Ltd, 

8A Lower Westford, 

Wellington, 

Somerset, 

TA21 0DN.
Under the United Kingdom distance selling regulations you have the right to cancel the contract for the purchase of any items within seven (7) days of delivery and receive a full refund. We are therefore happy for you to send back items within 7 days without explanation. Any clothing including Skates must be unworn and have all tags/labels still intact – please ensure that you are wearing socks when trying on skates and that no marks have been made by you in the process of trying on as we can’t accept any marked items. Sorry but we do not pay for the return of goods. You will be required to pay for delivery including the original cost of sending itms to you unless the item is faulty ( see notes on Faulty Goods)

We will refund your money, excluding delivery charge, within 30 days of our receipt of the cancelled goods, provided that those goods are in their original condition. You do not have to provide any reason for cancellation, just email us our returns form so that we have a record of it. Refunded money will be credited to your original method of payment. Please note: the items remain your responsibility until we have accepted delivery so remember to ask the Post Office for a proof of posting certificate to prove that the item was posted back to us or seek some insurance for the value of the goods. you can cancel your order before it has been posted, but if the goods have already been shipped to you, you will have to return the goods to us before any refund will be issued and the usual returns policy will be applied.

Faulty goods
All goods are covered by a 14 day guarantee against immediate manufacturing defects. Most products however are covered by a year's guarantee against manufacturing defects although it will be up to our discretion whether or not a product malfunction has been the result of everyday wear and tear. Items that are damaged or broken due to the destructive nature of skating can obviously not be replaced free of charge

Although we check garments before we send them where ever possible, in the unlikely event that a garment is faulty or something that you did not order, simply return them to us within 14 days in the original, unused condition and we will exchange them where possible or refund the full amount including postage costs.

A returns form should be downloaded from this site and emailed to us to inform us that a returned garment is on its way.

We expect returned items to be send second class and so will only refund postage to the value of second class registered / recorded post. If you wish to exchange your good faster the extra postage will be at your expense unless agree first with our staff in writing by email. Please telephone us to discuss this matter if you wish. We recommend registered/recorded post as we do not accept responsibility for any items not received by us lost in the post. Until items arrive back with use they remain your responsibility even if lost in the post we therefore recommend you consider insurance if returning very expensive items.

Copyright and Trademark
Copyright in all material on this website has been granted to Slaptap Limited and we retain the right to be acknowledged as the author of any or all of the design, text and imagery. The content of the website is protected by Copyright in any combination and any file format. All brand names, product names and titles of items on the website are trademarks or trade names of the suppliers of the items shown. The content of this website may be printed for personal informational use as long as the Copyright notices are also reproduced. The content may not be re-distributed, re-sold, reproduced, stored in a retrievable system or transmitted in any form by any means, electronic, mechanical, for photocopying, recording or otherwise, without prior permission of Slaptap Limited. Any infringements will be rigorously pursued.

Disclaimer
In no event shall Slaptap Limited be liable for any special, indirect or consequential damages or any damages whatsoever arising out of or in connection with the use of information available on this website. The information and related graphics published on www.slaptap.com may contain technical inaccuracies or typographical errors. Changes are periodically made to the prices and details on the website. Slaptap Limited may make improvements and/or changes to the products or services described herein at any time and without notice. Therefore Slaptap Limited disclaims any and all liability for the correctness, up-to-dateness, and completeness of the information and data provided on www.huckleberrysmenswear.co.uk. All items are subject to availability. Prices on the website remain valid until further notice. Slaptap Limited reserves the right to refuse to supply an individual at any time.

Links to Third Party Sites, Magazine and other non shop Content
Slaptap aims to provide an interactive experience for our fans and shoppers and so our site will contain links both to and from other individuals , companies and web sites. While we aim to be watchful and remove items we feel are offensive or illegal we may not always have spotted something or these items may not be under the control of Slaptap Limited and as such we can not responsible for the content of any linked site or any link contained in a linked site, or any changes or updates to such sites. Any links provided by us are only as a convenience, or for further information and the inclusion of a link does not imply endorsement by us of any site.

Governing Law
Use of this site means you agree to the terms and conditions of use of this web site, which constitutes a contract governed by English Law. The English courts shall have jurisdiction in all matters concerning and incidental to any offer or agreement for the purchase and sale of items from www.huckleberrysmenswear.co.uk. These terms and conditions may be varied from time to time and should be checked regularly. If you do not agree to one or more of these terms and conditions you should leave the website. Slaptap Limited cannot be certain that all the material on www.slaptap.com at any time will comply with all laws of every country in the world and cannot accept responsibility for any such breach.

Collection of Data / Privacy Policy
Slaptap Limited gathers data in accordance with the Data Protection Act 1998. Data collected by this site is used to: Take and fulfill customer orders Administer and enhance the site and service Only disclose information to third-parties for goods delivery purposes and for processing your order. To send limited numbers of offers / emails from us not from other parties. Each email sent will give you the option to opt out of further contact should you wish.

When making a purchase from www.slaptap.com you will be asked to provide your name, email address, delivery address, phone number and credit card or debit card number. The information held about you needs to be accurate and up to date. You can check and amend the information held about you at any time.

Cookies
Slaptap Limited does not store any of your personal information in cookies. The only information stored in the cookie is a couple of randomly generated strings of digits (automatically created by the web server) which are used as a means of identifying your computer to the Slaptap Limited web server. Unless you specify otherwise in your 'User Preferences', the cookie will be deleted by your web browser upon leaving the site.

Security
All transactions take place via a secure server link (SSL) making use of the latest encryption technology (Verisign Approved). The trusted third party organisation Paypal (www.paypal.com) is used to collect and process all Credit/Debit card information securely. This data is encrypted and stored in accordance with the highest industry standards, and Paypal makes use of the most sophisticated anti-fraud software. As such, no record of Credit/Debit card information is kept on Slaptap's records. This ensures maximum security.

Rider Safety
Please note that skating can be a dangerous pursuit and Slaptap Limited can not take responsibility for any damage done to skaters or others including injury or death while using our products. If there are any issues regarding safety these must be taken up with the manufacturers. Slaptap Limited recommend the use of safety and protective items such as helmets and pads when using products purchased from this site. These goods are not toys and are not intended for use on the public highway.

Policy details correct as at 1st April 2010